Effective Date: 06/05/2025
At Travel Tone CSP, we are committed to delivering high-quality digital services. However, due to the nature of our business, refunds are only applicable under specific conditions outlined below.
Refunds will be processed only in the following cases:
If a transaction fails due to a system error, but the amount is deducted from the user’s account and not credited to the recipient.
If a user is charged incorrectly due to a system issue on Travel Tone CSP’s end.
If a service is not delivered within the specified timeframe due to technical faults from Travel Tone CSP’s side.
The following services are non-refundable once successfully processed:
Mobile Recharge & Bill Payments
AEPS & Money Transfer Transactions
PAN Card Services
White-Label Solutions
Subscription-Based Services
Refund Request: Users must contact Travel Tone CSP customer support and provide transaction details.
Verification: The issue will be reviewed, and if eligible, a refund will be approved.
Processing and Credit Time: Approved refunds (if applicable) will be process with in 7 business days and refund credited to the original payment method within 7 business days.
Tracking Refunds: Users can track refund status via the Travel Tone CSP customer support portal.
For refund-related queries, please contact us at:
Email: support@traveltonecsp.com
Customer Support: 03369029738